Monthly Archives: December 2014

Benefits of Working at a Call Center In the Dominican Republic

The Call Center industry is the fastest growing industries in the Dominican Republic today. With more than 35,000 direct employees (source) The low cost of labor combined with a high-quality, English-language speaking workforce have made the Dominican Republic an attractive choice for overseas companies looking to save money by outsourcing their operations here.

This means there are not only plenty of job opportunities for the average Dominicans, but plenty of well-paying job opportunities as well –  in addition to a rather large basic salary, companies offer a number of bonuses and benefits to attract and keep the best talent. It differs from one company to another, but let’s take a look at some of the benefits they get:

Good Salary

Entry level call center agents can expect to get from $RD 20,000 to 35,000 Pesos a month, although this number varies depending on the type of business you’ll be working for. With qualifications like a 4-year degree and the right company you could easily get offers of more than $RD 45,000. But that’s not all, many companies like Convergys offer even food allowances on top of the base salary, along with sizable sign-on bonuses, referral bonuses and monthly performance incentives.

Excellent Benefits Package

Benefits make a good job great. So it makes sense that employers would try to sweeten the deal with extra benefit packages. Call centers often offer private health insurance completely free. These health insurance plans not only mean that you can walk into Plaza de la Salud Medical Center (and even Abel Gonzales sometimes!) and get consultation and medical procedures without paying, but you can also name a certain number of dependents who will also enjoy the same benefits.

But those aren’t the only benefits that are offered. Some companies get really creative with their offerings, giving call center agents a unique selection of choices. For example Alorica, offers employees a day care service, allowing them to work without having to worry about where their kids are during the day.

Low Barrier to Entry

Worried that you can’t find a job because you don’t have a 4-year degree? Worry not! Call center companies can be pretty flexible with their academic and professional requirements, and will accept even as little as a high school degree from potential candidates as long as they’ve got the right attitude.

Skill building and career advancement opportunities

Once signed with a company, it’s not likely you’ll stay an agent forever. In addition to the training you receive to support the account you’re assigned to, you’ll also have the chance to learn and build skills that can be used outside the company, like leadership training and other soft skills. Furthermore, agents, like any other employee, will have opportunities to advance within the company – provided, of course, they work hard.

FYI:

There are other companies dedicated to help people understand and show everything about Call Center in the Dominican Republic.

FYI #CCRD or Call Center RD links:

Web Sites:

1-  Call Center RD:  Up to date news about the Call Center Industry in the Dominican Republic.

2- Call Center RD Jobs: Database to post and find jobs exclusively for the Call Center industry.

3- Contact Center RD: News about the Call Center Industry in the DR. (Construction)

Facebook Fan pages / Groups:

1- Call Center RD/FB: Up to date news about the Call Center Industry on SM

2- Call Center RD Empleos: Post and find jobs exclusively for the Call Center industry.

3- Call Center RD Culture: Show and expose each CC Culture so you can choose what you like.

4- Call Center RD Memes: Humor always keep us happy.

5- Call Centers Employees Represent: or Santo Domingo call center Group: Crowd sourcing tool.

Call Center RD was founded to help you take advantage of this growing industry by connecting Call Centers and People in one place.

Wondering about become part of the constantly growing CC industry? Why wait? Check out the latest Job offers here: Call/Contact Center Jobs

Skill building and career advancement opportunities

Once signed with a company, it’s not likely you’ll stay an agent forever. In addition to the training you receive to support the account you’re assigned to, you’ll also have the chance to learn and build skills that can be used outside the company, like leadership training and other soft skills. Furthermore, agents, like any other employee, will have opportunities to advance within the company – provided, of course, they work hard.

Call Center RD was founded to help you take advantage of this growing industry by connecting Call Centers and People in one place.

Wondering about become part of the constantly growing CC industry? Why wait? Check out the latest Job offers here: Call/Contact Center Jobs

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